Need help now? Talian Kasih: 15999  |  GamCare Helpline (International): +44 808 8020 133  |  Befrienders KL: 03-7627 2929    — Available 24/7. You are not alone.

🛡️ Play Safe. Stay in Control.

Responsible Gambling
at 1scr

Gambling is meant to be entertaining. At 1scr, we take our duty of care seriously — providing Malaysian players with the tools, information, and support they need to keep gaming a positive, enjoyable experience. If it stops being fun, we are here to help.

21+ Only Self-Exclusion Available Deposit Limits 24/7 Support
Our Commitment

Gambling Should Always Be Entertainment

At 1scr, we believe that gambling — whether it is placing a bet on a Liga Super Malaysia match, spinning on a favourite slot, or sitting at a live Baccarat table — should always be a form of entertainment. It should be something you choose to do for fun, with money you can genuinely afford to spend.

The moment gambling starts to feel like a financial necessity, a way to escape personal difficulties, or something you cannot stop even when you want to — that is when it has crossed from entertainment into a problem. We designed our responsible gambling programme specifically to help players identify that shift early and take action before the consequences become serious.

1scr enforces a strict 21+ age policy across all gaming and betting activities on the platform. We provide every registered player with access to practical tools — deposit limits, loss limits, session time reminders, reality checks, and self-exclusion — all available directly from your account settings, at any time, at no cost.

We are transparent about risk. Sports betting, casino games, and slots all carry a house edge. The odds favour the platform over the long run — this is the mathematical reality of all gambling products, and responsible gambling starts with understanding it. At 1scr, we never obscure this fact, and we actively support players who decide to set limits or step away entirely.

Our responsible gambling tools are not hidden in menus. Every registered player can access deposit limits, self-exclusion, and support resources directly from their Account dashboard — no phone calls, no waiting periods for safety tools to activate.

1scr Responsible Gambling
21+
Strict Age Requirement
24/7
Support Available
6+
Player Safety Tools
0
Cost for Safety Tools
Know the Signs

Is Your Gambling Still in Control?

Problem gambling often develops gradually. Most people do not recognise the warning signs until the impact on their finances, relationships, or wellbeing is already significant. This self-assessment checklist — adapted from internationally recognised screening tools — can help you reflect on your gambling patterns.

If you answer yes to three or more of these questions, we strongly encourage you to use our self-exclusion tool and reach out to a support service. Acknowledging a problem early is the most important first step.

1scr responsible gambling awareness

Self-Assessment Checklist

Reflect honestly on your gambling behaviour over the past 12 months.

1

Have you ever gambled with money that was meant for essential expenses — rent, bills, food, or loan repayments?

2

Have you tried to win back money you have lost by gambling more — often called "chasing losses"?

3

Have you ever lied to family members, friends, or colleagues about how much time or money you spend gambling?

4

Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?

5

Has gambling caused conflict in your relationships — with a partner, family member, or close friend?

6

Have you borrowed money or sold personal belongings to fund your gambling activities?

7

Do you find yourself thinking about gambling frequently — planning the next session or reliving past wins?

8

Have you ever gambled to escape stress, anxiety, boredom, loneliness, or other difficult emotions?

9

Have you been unable to stop gambling even when you intended to or decided to quit?

10

Has gambling affected your work performance, study, or ability to meet professional commitments?

If you answered yes to three or more questions above, please consider using the self-exclusion or deposit limit tools on your 1scr account, and contact a support service. Talian Kasih: 15999. Befrienders KL: 03-7627 2929. These are text-only references — please use your phone's dialler to call.
Player Safety Tools

Your Control Tools at 1scr

Every 1scr account comes with a full suite of responsible gambling tools, accessible from your account settings at any time. These tools are free, immediate, and designed to put you back in control.

💰
Deposit Limits

Set a maximum deposit amount per day, week, or month. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Limit reductions take effect immediately — increases require a 7-day cooling-off period to protect against impulsive decisions.

Immediate Effect
📉
Loss Limits

Cap the maximum amount you can lose within a defined daily, weekly, or monthly period. When your loss limit is reached, the system will automatically prevent further gameplay for that period — protecting your bankroll from significant depletion during a difficult session.

Automatic Enforcement
⏱️
Session Time Limits

Set a maximum session duration before the system automatically reminds you — or logs you out entirely — when your chosen time limit is reached. Continuous play without breaks can impair judgment; session limits encourage regular pauses and healthier gambling habits.

Configurable Alerts
🚪
Self-Exclusion

Exclude yourself from 1scr for a defined period — from 24 hours to 30 days — or request a permanent self-exclusion. During exclusion, your account is frozen and you will not receive marketing communications. Self-exclusion activates within 24 hours of your confirmed request and cannot be reversed during the chosen period.

Permanent Option Available
🔔
Reality Checks

Opt in to receive periodic on-screen notifications showing your current session duration, total amount wagered, and net win/loss for the session. Reality checks are designed to interrupt extended play and encourage you to step back and assess whether you want to continue.

Opt-In Feature
❄️
Cooling-Off Period

Request a short break from the platform — 24 hours, 48 hours, or up to 7 days — without permanently closing your account. Unlike self-exclusion, a cooling-off period is for players who need a brief pause rather than an extended break. Your account resumes automatically when the period ends.

Short-Term Break

All responsible gambling tools are accessible from your 1scr Account Settings dashboard under "Responsible Gambling". No phone call or approval is required to activate limits or cooling-off periods. If you need help locating these tools, our live chat support team is available 24/7.

21+

Strict 21+ Age Policy — No Exceptions

The 1scr platform is intended exclusively for adults aged 21 years and above. This is not a soft recommendation — it is a non-negotiable requirement that we enforce through mandatory KYC verification on every account before withdrawal privileges are granted. If you are under 21, or if you know someone under 21 who may be accessing gambling platforms, please act immediately.

ID Verification Required
Every player submits MyKad or passport before withdrawals are enabled.

Underage Accounts Closed
Any account confirmed as under 21 is immediately closed and funds returned.

Parental Controls
If a minor may access your device, we recommend browser-level parental filtering software.

Report Underage Access
If you believe a minor has registered, contact our support team immediately via live chat.

Healthy Habits

10 Tips for Safer Gambling at 1scr

These habits will not guarantee wins — no strategy can do that — but they will keep gambling in its proper place as a form of entertainment rather than a financial or emotional dependency.

1
Set a budget before you start

Decide the maximum you are prepared to lose before opening any game or placing any bet. Treat this as the cost of entertainment — like a cinema ticket — not an investment.

2
Never chase losses

If you have hit your session loss limit, stop. Chasing losses is the most common way that recreational gambling turns into problem gambling. Every new bet is independent — past losses do not change future probabilities.

3
Only gamble with disposable income

Never use money set aside for rent, bills, food, school fees, or loan repayments. If you are in Kuala Lumpur, Penang, or anywhere else in Malaysia — your financial obligations come first, always.

4
Take regular breaks

Use the session time limit and reality check tools. Step away from the screen regularly. Extended continuous play impairs decision-making and increases risk-taking behaviour.

5
Balance gambling with other activities

If watching a Liga Super Malaysia match or an EPL game without betting feels less exciting than it used to, that is a warning sign. Gambling should enhance leisure activities, not become the only enjoyable one.

1scr safer gambling tips
6
Do not gamble under emotional stress

Gambling when you are stressed, upset, grieving, or anxious leads to poor decisions and higher losses. Use the cooling-off tool if you are going through a difficult period.

7
Understand the games you play

All casino games have a house edge. Slots, Baccarat, and Roulette are all designed to return less to players than they take in over time. Understanding this is fundamental to responsible play.

8
Use deposit limits proactively

Set your deposit limits to reflect your actual entertainment budget before you feel any pressure to exceed it — not after. Proactive limits are significantly more effective than reactive ones.

9
Talk to someone you trust

If gambling feels like it is becoming a problem, telling a trusted friend or family member is one of the most effective early interventions. Stigma prevents many people from seeking help — do not let it.

10
Seek professional support early

If you recognise the signs of problem gambling in yourself or someone you know, reach out to Talian Kasih (15999) or another support service. Early intervention leads to significantly better outcomes.

External Support Resources

Where to Get Help in Malaysia & Beyond

If you or someone you know is struggling with gambling, professional help is available. The following organisations provide confidential support — free of charge — to individuals and families affected by problem gambling. Contact details are provided as plain text for your reference.

Malaysia — 24/7 Hotline

Talian Kasih

Malaysia's national social welfare hotline operated by the Ministry of Women, Family and Community Development. Provides confidential counselling and referral services for individuals facing personal and social issues including problem gambling.

Hotline: 15999 (call only — text-only reference)
Available: 24 hours, 7 days a week
Languages: Bahasa Malaysia, English, Mandarin
Malaysia — KL & Nationwide

Befrienders Kuala Lumpur

A non-profit emotional support organisation providing free, confidential listening support to anyone in emotional distress. Serves callers from Kuala Lumpur, Petaling Jaya, Shah Alam, and nationwide. No judgement — they listen without giving unsolicited advice.

KL Line: 03-7627 2929 (text-only reference)
Available: 24 hours, 7 days a week
Email: [email protected] (text-only reference)
International — GamCare

GamCare

One of the world's leading providers of information, advice, and counselling for problem gambling. GamCare operates the National Gambling Helpline and provides online support resources, self-assessment tools, and counselling referrals to individuals worldwide.

Helpline: +44 808 8020 133 (text-only reference)
Available: 24 hours, 7 days a week
Languages: English (primary); interpreter services available
Peer Support — International

Gamblers Anonymous

A peer-led fellowship of men and women who share their experience and support one another in recovery from problem gambling. Gamblers Anonymous operates through a 12-step programme and regular group meetings — with online meeting options now available internationally.

Organisation: Gamblers Anonymous International
Website: gamblersanonymous.org (text-only reference)
Online meetings available globally, including for Malaysian members
Professional Help — Malaysia

Hospital Kuala Lumpur Psychiatric Department

For individuals requiring clinical intervention and professional psychiatric support for behavioural addictions including problem gambling, the psychiatry and addiction medicine departments at major Malaysian public hospitals — including Hospital Kuala Lumpur — provide assessment and treatment programmes.

HKL Switchboard: 03-2615 5555 (text-only reference)
Location: Jalan Pahang, Kuala Lumpur
Referral via GP recommended; walk-in accepted at A&E
1scr — Internal Support

1scr Player Support Team

Our dedicated support team can help you activate any responsible gambling tool on your account — deposit limits, self-exclusion, cooling-off periods — and will connect you with external resources if needed. Available 24/7 in English, Bahasa Malaysia, and Mandarin.

Live Chat available 24/7 on the platform
Email: [email protected] (text-only reference)
Response: Live chat instant; email within 24 hours

Important: All contact numbers and organisation names above are provided as text references only. No telephone or email links are active on this page. Please manually dial numbers using your phone, or type addresses into your browser or email client. If you are in immediate crisis, please contact emergency services (999 in Malaysia).

1scr

Play Responsibly with 1scr

Whether you are returning to the platform or considering joining for the first time — remember that responsible gambling is always the best strategy. Use our tools, know your limits, and enjoy gaming as the entertainment it was designed to be.

Back to Homepage Read Our FAQ

For platform rules, see our Terms & Conditions. For data privacy, see our Privacy Policy. 1scr is for players aged 21 and above only. Gambling involves risk — please bet within your means.