1scr FAQ — Your Questions Answered

Registering at 1scr takes under two minutes. Click the Register button on the homepage and fill in your full name, date of birth, email address, mobile number, and a secure password. You will receive a verification code on your phone to confirm your number. Note that all players must be 21 years of age or older — accounts created by persons under 21 will be closed immediately upon detection.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal is processed at 1scr. Log in to your account, go to Account Settings, and upload a clear photo or scan of your Malaysian MyKad or passport, plus a proof-of-address document (such as a utility bill or bank statement dated within three months). Our team typically reviews submissions within 24 hours. KYC protects your funds and ensures no one else can withdraw from your account.

No. Each individual may hold only one active account at 1scr. Creating multiple accounts — whether using your own identity or different personal details — is a breach of our Terms & Conditions and will result in the suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact our24/7 live chat support immediately to resolve the situation before any funds are at risk.

On the 1scr login page, click "Forgot Password" and enter the email address registered to your account. You will receive a password reset link within a few minutes — check your spam folder if it does not arrive in your inbox. Click the link, set a new strong password, and log in. If you no longer have access to your registered email address, contact our live chat support team with your account details and they will assist you through manual identity verification process.

To permanently close your 1scr account, contact our customer support team via live chat or email and submit a formal account closure request. Before we process the closure, any verified Real Money balance in your account will be refunded to your registered payment method after standard AML checks are completed. If you are closing your account due to problem gambling concerns, we strongly encourage you to first explore self-exclusion options on ourResponsible Gambling page. Bonus balances with incomplete wagering requirements will be forfeited upon closure.

1scr supports a comprehensive range of Malaysian payment methods. For e-walets: Touch 'n Go eWallet, Boost, and GrabPay. For instant bank transfers: DuitNow and FPX. For online banking: Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect. We also accept cryptocurrency deposits via Bitcoin (BTC), Ethereum (ETH), and USDT TRC20. All deposits are credited in Malaysian Ringgit (MYR). There are no deposit fees charged by 1scr — though your own bank or e-wallet provider may apply their standard service charges.

The minimum deposit at 1scr is RM30 across all supported Malaysian payment methods, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect. For cryptocurrency deposits, the minimum is the equivalent of approximatelyRM30 at the current conversion rate at the time of the transaction. This low entry point makes 1scr accessible to casual players across Malaysia who prefer to start with a modest amount.

Once your withdrawal request is approved by the1scr finance team — which typically happens within 1to 24 hours of submission — Touch 'n Go eWallet withdrawals are credited near-instantly to your wallet. The main variable is the internal approval window, not the transfer itself. To ensure your withdrawal is processed without delay, make sure your KYC verification is fully completed and your account has no pending active bets or open bonus wagering requirements. The minimum withdrawal amount is RM50.

Several factors can delay a 1scr withdrawal: incomplete KYC documentation, outstanding active bets that need to settle first, unmet bonus wagering requirements, or additional AML verification triggered by large withdrawal amounts or unusual account activity. During peak periods, processing may take up to 24 hours. If your withdrawal has been pending for more than 24 hours and you have not received any communication from us, contact our support team via live chat with your withdrawal reference number for a status update.

1scr does not charge any fees on deposits or withdrawals processed through our platform. However, third-party providers — such as your bank, e-wallet service, or cryptocurrency network — may apply their own standard transaction fees independently of 1scr. For cryptocurrency withdrawals, network gas fees (particularly for ETH and BTC transactions) are determined by the blockchain network and are outside 1scr's control. We recommend checking your payment provider's fee schedule if you are concerned about third-party charges.

1scr offers a broad gaming library across three main verticals. Sports Betting covers live football (including Liga Super Malaysia, EPL, La Liga, Champions League), UFC, tennis, basketball, and more — with pre-match and live in-play markets. Live Casino features real-time dealer tables for Baccarat, Blackjack, Roulette, Sic Bo, and Dragon Tiger, streamed in high definition. Slot Games include hundreds of titles from leading studios with varying themes, paylines, and RTP percentages. New games are added regularly across all categories.

Yes, absolutely. 1scr covers both theLiga Super Malaysia and the English Premier League extensively, with pre-match odds, Asian Handicap markets, over/under lines, and live in-play betting available for most fixtures. For Liga Super Malaysia, we cover all top-flight matches including Johor Darul Ta'zim (JDT), Selangor FC, Kuala Lumpur City and other clubs. EPL coverage includes all380 season fixtures plus cup competitions. Odds are updated in real time during live matches.

RTP stands for Return to Player — it is the theoretical percentage of total wagers that a slot game pays back to players over millions of spins. For example, a slot with 96% RTP returns RM96 for every RM100 wagered on average over the long run. At 1scr, each slot game's RTP is determined by the game studio and is fixed — it cannot be adjusted by the platform. RTPs typically range from 94% to 97% across our slot library. Higher RTP generally means lower house edge, but RTP is a statistical average, not a guarantee of individual session outcomes.

Yes. 1scr is built with a mobile-first design philosophy, meaning the full platform — sports betting, live casino, slots, account management, and deposits — is optimised for smartphones and tablets. No app download is required; simply open your mobile browser, navigate to 1scr.cam, and the responsive interface adapts automatically to your screen size. The platform performs well on both Android and iOS devices across all major Malaysian mobile networks including Maxis, Celcom, Digi, and U Mobile.

Yes. All casino and slot games available at 1scr use certified Random Number Generation (RNG) systems to ensure that every outcome is independently random and cannot be influenced by the platform or any external party. Game studios that supply content to 1scr are subject to independent audits and certification by recognised testing laboratories. Live casino games are streamed from professionally operated studios using real physical cards, wheels, and dice — no digital simulation is involved in live dealer tables. Game fairness information is available in each game's information panel.

1scr offers a welcome package for new players making their first deposit. The standard welcome bonus matches a percentage of your initial deposit up to a specified cap — the exact percentage and maximum amount are detailed on the current promotions page, as these figures are updated periodically. All welcome bonuses are subject to wagering requirements before winings can be withdrawn. The bonus is available to players aged21 and above only, one per player, household, and IP address. Check the Promotions section on the homepage for the latest offer terms.

A wagering requirement — sometimes called a rollover — is the number of times you must wager your bonus amount before any winnings derived from that bonus can be withdrawn as real money. For example, if you receive a RM100 bonus with a 20x wagering requirement, you need to place bets totalling RM2,000 before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically count100%, while some table games may count at lower rate. The specific rollover for each promotion is always stated in the promotion's individual terms at1scr.

The 1scr Refer a Friend programme rewards you when a friend you invite registers and makes their first qualifying deposit. Both you (the referer) and your friend (the new player) receive a bonus credit — currently RM50 each — subject to standard bonus terms including wagering requirements. Your referal link is available in the Promotions section of your account dashboard. There is a limit to the total number of referral bonuses any one account can earn per month, and the referred player must be a genuine new user who has not previously registered at 1scr.

Yes. Bonus funds credited to your 1scr account carry an expiry period — typically 30 days from the date of credit — within which you must complete the required wagering. If the wagering requirement is not met by the expiry date, the remaining bonus balance and any associated winnings will be removed from your account automatically. This also applies to free spins credits. Always check the specific expiry terms listed in the promotion when you claim a bonus to avoid losing uncompleted wagering progress.

Yes. If you make a deposit at 1scr and do not claim or opt in to a bonus offer, your deposit is treated as a standard Real Money balance and can be withdrawn at any time subject to KYC verification and the minimum withdrawal amount of RM50. Bonuses at 1scr are always opt-in — you are never automatically enrolled into a promotion. If you have already claimed a bonus, the associated wagering requirement must be completed (or you forfeit the bonus) before your real money balance can be fully withdrawn.

Yes. 1scr uses AES-256 encryption to protect data at rest and TLS encryption for all data transmitted between your device and our servers. Player funds are held in segregated accounts separate from operational capital, and access to account data is restricted on a strict need-to-know basis. We also employ two-factor authentication (2FA) for account login, continuous fraud monitoring, and KYC verification to prevent unauthorised access. Our full security and data handling practices are described in detail in our Privacy Policy.

1scr enforces a strict minimum age of 21 years for all registered players as part of our responsible gambling commitment and in line with the standards applied to casino-style gaming platforms serving Malaysian users. Age is verified during the KYC process through government-issued identification such as a Malaysian MyKad or passport. Any account found to belong to a person under 21 is closed immediately. This policy exists to protect young people from the financial and psychological risks associated with gambling. There are no exceptions to this rule.

1scr provides several player protection tools accessible directly from your Account Settings under the "Responsible Gambling" section. Deposit limits let you cap daily, weekly, or monthly deposits — reductions take effect immediately while increases require a 7-day cooling-off period. Self-exclusion allows you to freeze your account for a defined period (from 24 hours to permanent closure). Loss limits, session time limits, and reality checks are also available. All tools are free and take effect without requiring approval. Visit our Responsible Gambling page for a full guide.

If you or someone you know is struggling with gambling, please reach out for support. In Malaysia, Talian Kasih (15999) is a24/7 government-operated helpline providing confidential counseling and referals — please dial the number directly from your phone. Befrienders Kuala Lumpur (03-7627 2929) provides free emotional support around the clock. Internationally, GamCare (+44 808 8020 133) offers specialised gambling support. These are text-only references — please use your phone's dialler. 1scr's own support team can also activate self-exclusion and direct you to resources at any time via live chat.

If you notice any transactions, login activity, or account changes that you did not authorise, act immediately: change your password at once via Account Settings, then contact 1scr's live chat support team to report the suspicious activity and request a temporary account lock while the matter is investigated. Do not wait — prompt action significantly limits the potential impact of any unauthorised access. Our security team operates 24/7 and treats account security reports as urgent priority cases. 1scr will never ask for your password via email, chat, or phone — any such request should be treated as a phishing attempt.